Notification Delivery Statistics
The Delivery Stats feature provides insight into how your notifications have been performing - how many were sent, through which channels, and whether deliveries succeeded or failed.
Path: Settings → Application Notifications → click Delivery Stats
Availability: The Delivery Stats button is only visible when the delivery statistics feature is enabled on your Supracontrol deployment. If you do not see the button, contact your system administrator.
Opening delivery statistics
1
Navigate to notifications
Go to Settings → Application Notifications.
2
Open the stats panel
Click the Delivery Stats button in the toolbar. The delivery statistics panel opens as an overlay.
Per-channel breakdown
A set of charts shows delivery counts broken down by channel for the selected time period, including a success/failure breakdown where available.
| Channel | What is counted |
|---|---|
| Number of email alerts sent | |
| SMS | Number of SMS messages sent |
| Voice | Number of voice calls placed |
| Mobile Push | Number of mobile push notifications delivered |
Timeline view
A timeline chart shows when notifications fired over the selected date range. This helps you identify:
- Periods of high alarm activity
- Channels that frequently fail to deliver
- Notifications that fire unexpectedly often or rarely
Filtering
You can narrow the statistics view by:
| Filter | Description |
|---|---|
| Date range | Select a start and end date to focus on a specific time window |
| Notification | Filter to show stats for a single notification rule |
Interpreting the data
| Observation | Likely cause |
|---|---|
| High failure rate on a channel | Configuration problem - for example, expired SMTP credentials or an invalid recipient address |
| No deliveries on a channel where expected | The channel may not be enabled on the notification, or the recipient list for that channel is empty |
| Unexpectedly high delivery volumes | A sensor may be generating false alarms, or a notification trigger is too broad |
Note: Delivery statistics show counts of sends initiated by Supracontrol. They do not guarantee that the recipient received or read the message - for example, an email may be delivered to a spam folder without appearing as a failure here.